Help centre

Support

Common questions are answered below. If you can't find what you need, reach our team directly.

Contact us

Replies within 24 hours.

Live chat

Available 09:00–01:00 UTC, every day, from inside your account.

How do I withdraw winnings?: Open Account · Wallet and choose Withdraw. Approved payouts settle within 1–3 business days. Pending withdrawals can be cancelled within 48 hours.
Why is my withdrawal pending?: New payouts sit in a 48-hour pending window so you can cancel them. After that they enter processing.
How do I verify my account (KYC)?: Go to Account · KYC and upload a photo ID plus proof of address. Reviews usually clear within one business day.
I forgot my password.: Open the Forgot password page, enter your email and follow the reset link we send you.
Are demo games available?: Yes — games tagged "Demo" can be played without an account. Sign in to play for real money.

Help centre

Common questions are answered below. If you can't find what you need, reach our team directly.

Replies within 24 hours.

Live chat

Available 09:00–01:00 UTC, every day, from inside your account.

How do I withdraw winnings?: Open Account · Wallet and choose Withdraw. Approved payouts settle within 1–3 business days. Pending withdrawals can be cancelled within 48 hours.
Why is my withdrawal pending?: New payouts sit in a 48-hour pending window so you can cancel them. After that they enter processing.
How do I verify my account (KYC)?: Go to Account · KYC and upload a photo ID plus proof of address. Reviews usually clear within one business day.
I forgot my password.: Open the Forgot password page, enter your email and follow the reset link we send you.
Are demo games available?: Yes — games tagged "Demo" can be played without an account. Sign in to play for real money.